Failure to comply with Consumer Protection Act

This is a follow up complaint seen as my first one was not taken seriously and nothing was done. i have still not received my phone that has gone in for repairs nor have i received a new device for the one that was faulty out of box and within the WARRANTY period, something that CELL C tends to abscond from quite often. After receiving my first complaint all cell did was send me an sms saying that they will attend to the matter ASAP when in fact all they did was instruct an *********** call center agent to call me and repeat the exact words i am complaining about and they are ''WE ARE STILL WAITING FOR THE MANUFACTURER TO TELL US IF THE PHONE IS REPAIRABLE OR NOT\ and when i asked what happens when the phone is irreparable? i got told "THEN SIR WE SEND THE DEVICE BACK TO YOU BROKEN AND YOU CONTINUE TO PAY YOUR CONTRACT\"". I am so sorry but i will not stand for this ******** because i study law i am nearing my final year and i most certainly was not born yesterday. in terms of the definition of a warranty within the Consumer Protection Act it is for all purposes a repair or replace warranty. if this matter is not attended to as urgent the newspapers will hear from me before days end"""