Failure to Comply to the Law

<p>Hi there,</p> <p> </p> <p>Recently purchased a data bundle to transfer it to a friend using the "share data with a friend" option.</p> <p> </p> <p>Seemingly, it appears that there are two types of data. I purchased the incorrect one without any knowledge that it cannot be transferred. This was only discovered after long and tedious complaining and deliberation with the Customer Services Team.</p> <p> </p> <p>Furthermore, they refuse to refund the purchase. In accordance with the Consumer Protection Act of 2006, I have a legal right to request a refund as the purchased product does not function according to my expectations and I am unsatisfied with this. I have no need of this product.</p> <p> </p> <p>Cell C Customer Services flaunt the law and refuse to adhere to it - they refused to replace the product with the desired product or refund me.</p> <p> </p> <p>I have now had to purchase the correct product because I have been forced to make the additional purchase.</p> <p> </p> <p>I want the data I cannot use refunded please.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>SS</p>