ZN
Zanele N

1 reviews | Active since Mar 2015

25 Aug 2016, 10:15

failure to cancel contract after 3 years

<p>I took a cellphone contract in 2011 with Cell C.</p> <p>Two years and few months later after the contract expires, It hasn't been cancelled after i sent an email to ********** to terminate my contract and i was handed over to MBD because i apparently cancelled early so these are costs for early termination.</p> <p>I am really dissappointed to say the least.</p> <p>i hope cellc attends to this.</p>

0
Replies (2)
Cell C
Cell C's reply25 Aug 2016, 10:46
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

ZN
Zanele N's update05 Sept 2016, 12:38
Reviewer Update

Thanks for expeditiously resolving this issue.

Regards,

Zanele