Failure to cancel contract

I took a contract of two cell phones on the 18th June 2015 and these were delivered on the 19th. On or about the 25th June 2015 within the 7days, i phoned in to cancel the contract and i have been taken from pillar to post with everyoine saying the same thing but no assistance.<br> <br> The 1st peson i spoke to advised that they will fetch the phones and the phones will be taken for assessment which i did not have a problem with. Days passed and i again phoned the next week and the person told me i should speak to retentions, same story again. On the 9th July i spoke to a someone who told me a whole lot complicated stuff, he mentioned that he needed to pull phone records and will get back to me, he never did. I phoned again on 15th July and spoke to some Mkhize guy and he also could not help. <br> <br> This is my first and worst experience with Cell C, how can i want to do future business with such experince? <br> <br> I have notified Cell C of my intention to cancel within 7days. Can i get some assistanace on this please.