1 reviews | Active since Feb 2022
Failure to Blacklist Iphone 13
Cell C has taken well over two weeks to blacklist my phone after I had reported that it was lost /******. Both their stores in Rosebank and Sandton have not been helpful and the customer centre has been worse. After a week of delay, one of the managers who finally assisted me ended up blacklisting the wrong phone. Two weeks later, I am still not assisted and they have not provided me with the ITC number for my phone, which is required for insurance purposes and to ensure that those who took my phone do not benefit from it. Cell C constantly claims to have "escalated" the matter, but no success has been yield from this. I am extremely frustrated and this has had a negative bearing on my mental health.
Interestingly, the phone which Cell C mistakenly blacklisted is currently still working. The call centre agents have been incredibly rude and I have suffered similar fate upon my numerous visits to the stores.
Thank you for contacting Cell C.
We have received your blacklisting query.
We will investigate and contact you to assist with your query.
^NZ
Thank you for contacting Cell C.
We have received your blacklisting query.
We will investigate and contact you to assist with your query.
^NZ
Thank you. But you have been investigating this since 22 Jan 2022. Katleho, a manager at your joburg team had to assist until he eventually blacklisted the wrong phone and we are still not assisted. He, Katleho, has promised to call me since last week Friday, to no avail.
Thank you. But you have been investigating this since 22 Jan 2022. Katleho, a manager at your joburg team had to assist until he eventually blacklisted the wrong phone and we are still not assisted. He, Katleho, has promised to call me since last week Friday, to no avail.