Failure to assist

I was on hold for 30 mins this morning at 09:30 and the call got dropped. Called at 20:30 and was placed on holding for 30 mins and they dropped the call. Shame NOMCEBO said that there are no team leaders available to talk to me and her average handling time is sky high. Luckily I have reference to the call. <br> ***<br> Time: 20:10 <br> Date 05/03 <br> MSN called from : ***<br> I just want my invoicing to be resolved, please listen to that call. She advised me of a R518 credit. <br> <br> I have 2 contracts with you which is up for renewal soon