NP
Nommangaliso P
1 reviews | Active since Mar 2022
01 Sept 2025, 20:15
Failing to dial *120* USSD from a cell C number
I am beyond frustrated. There have been several back and forth with no resolution. I cannot connect when i dial any *120* USSD, even though i have airtime. U get an error that "an error has occurred on this transaction. Please try again later." At first I thought the problem was with the FNB ewallet access but I cannot get through to any bank USSD that starts with *120*. Clearly there is a problem my cell C simcard because my MTN sim card can dial this USSD. Since Friday, no one at cell c has been able to help me. I bought airtime several times but still was unable to connect to any bank. They are failing dismally at helping me. No one knows what to do.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
01 Sept 2025, 20:24Dear Nommangaliso Phalwane,
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to use USSD services. We completely understand how important access to banking and other USSD services is, and we regret that your previous attempts to resolve this matter were unsuccessful.
We have referred your request to our Team, and they will be in touch with you directly to further assist and resolve the issue.
Kind regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to use USSD services. We completely understand how important access to banking and other USSD services is, and we regret that your previous attempts to resolve this matter were unsuccessful.
We have referred your request to our Team, and they will be in touch with you directly to further assist and resolve the issue.
Kind regards,
Cell C | TM
Cell C's reply01 Sept 2025, 20:24
Official
Dear Nommangaliso Phalwane,
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to use USSD services. We completely understand how important access to banking and other USSD services is, and we regret that your previous attempts to resolve this matter were unsuccessful.
We have referred your request to our Team, and they will be in touch with you directly to further assist and resolve the issue.
Kind regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to use USSD services. We completely understand how important access to banking and other USSD services is, and we regret that your previous attempts to resolve this matter were unsuccessful.
We have referred your request to our Team, and they will be in touch with you directly to further assist and resolve the issue.
Kind regards,
Cell C | TM
Cell C's replyOfficial
03 Sept 2025, 14:21Dear Nommangaliso Phalwane,
Our team is still working on resolving the query.
Feedback will be provided as soon as available.
Kind regards,
Cell C | TN
Our team is still working on resolving the query.
Feedback will be provided as soon as available.
Kind regards,
Cell C | TN
Cell C's reply03 Sept 2025, 14:21
Official
Dear Nommangaliso Phalwane,
Our team is still working on resolving the query.
Feedback will be provided as soon as available.
Kind regards,
Cell C | TN
Our team is still working on resolving the query.
Feedback will be provided as soon as available.
Kind regards,
Cell C | TN