NN
Ntombenhle N
1 reviews | Active since Sept 2021
19 Mar 2024, 19:08
Failing to answer security questions
I'm having a challange my phone was ****** And I'm failing the security questions when I want to do Sim swop I've been using that number for long to receive calls and for bank notifications that number its on my CV and I have been busy with interviews Cell C please help to retrieve my number please I'm begging you , when you asking me to provide the last numbers that I dialed I cannot not remember the numbers as I hardly use the phone to dial out but I can do a statement from bank and see that I have been buying data Please I need help 😢 Police Station OB 22/03/2024
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
19 Mar 2024, 19:29Dear Ntombenhle Ndlozi
Thank you for contacting Cell C.
Please be advised that the security check is a mandatory part of the SIM swap process. The questions asked have been put in place to protect you from possible *****.
Kindly provide the number you wish to do the SIM swap on for us to check if we can assist you over the phone or at the store.
Regards
Cell C | TG
Thank you for contacting Cell C.
Please be advised that the security check is a mandatory part of the SIM swap process. The questions asked have been put in place to protect you from possible *****.
Kindly provide the number you wish to do the SIM swap on for us to check if we can assist you over the phone or at the store.
Regards
Cell C | TG
Best regards,
Cell C's reply19 Mar 2024, 19:29
Official
Dear Ntombenhle Ndlozi
Thank you for contacting Cell C.
Please be advised that the security check is a mandatory part of the SIM swap process. The questions asked have been put in place to protect you from possible *****.
Kindly provide the number you wish to do the SIM swap on for us to check if we can assist you over the phone or at the store.
Regards
Cell C | TG
Thank you for contacting Cell C.
Please be advised that the security check is a mandatory part of the SIM swap process. The questions asked have been put in place to protect you from possible *****.
Kindly provide the number you wish to do the SIM swap on for us to check if we can assist you over the phone or at the store.
Regards
Cell C | TG
Best regards,
NN
Ntombenhle N's updateReviewer Update
19 Mar 2024, 19:50Hi my number is ***
NN
Ntombenhle N's update19 Mar 2024, 19:50
Reviewer Update
Hi my number is ***
Cell C's replyOfficial
19 Mar 2024, 20:12Thank you.
Please purchase a new Cell C SIM card that is not RICA registered, send us the RICA serial number of the new SIM card and your alternative contact number.
Regards
Cell C | TG
Please purchase a new Cell C SIM card that is not RICA registered, send us the RICA serial number of the new SIM card and your alternative contact number.
Regards
Cell C | TG
Best regards,
Cell C's reply19 Mar 2024, 20:12
Official
Thank you.
Please purchase a new Cell C SIM card that is not RICA registered, send us the RICA serial number of the new SIM card and your alternative contact number.
Regards
Cell C | TG
Please purchase a new Cell C SIM card that is not RICA registered, send us the RICA serial number of the new SIM card and your alternative contact number.
Regards
Cell C | TG
Best regards,
NN
Ntombenhle N's updateReviewer Update
19 Mar 2024, 20:18Rica serial number ***
Alternative ***
Alternative ***
NN
Ntombenhle N's update19 Mar 2024, 20:18
Reviewer Update
Rica serial number ***
Alternative ***
Alternative ***
Cell C's replyOfficial
19 Mar 2024, 20:27Kindly await a call from our Team, we will contact you within 24 to 48 working hours to assist with the SIM swap.
Regards
Cell C | TG
Regards
Cell C | TG
Best regards,
Cell C's reply19 Mar 2024, 20:27
Official
Kindly await a call from our Team, we will contact you within 24 to 48 working hours to assist with the SIM swap.
Regards
Cell C | TG
Regards
Cell C | TG
Best regards,
NN
Ntombenhle N's updateReviewer Update
19 Mar 2024, 20:39Thank you Cell C
NN
Ntombenhle N's update19 Mar 2024, 20:39
Reviewer Update
Thank you Cell C
Cell C's replyOfficial
19 Mar 2024, 20:52You`re welcome.
Regards
Cell C | TG
Regards
Cell C | TG
Best regards,
Cell C's reply19 Mar 2024, 20:52
Official
You`re welcome.
Regards
Cell C | TG
Regards
Cell C | TG
Best regards,
NN
Ntombenhle N's updateReviewer Update
20 Mar 2024, 14:21Good Day Cell C , I would like to thank you for the prompt response that I received from you with regards to my sim swop issue . I received a call this morning from Moses Mo***eng , he has assited me and i would like to also thank him for his patient with me on the line whilst he was assisting me . Moses I just want to say thank you Sir and the number is now active , I really appreciate your service and more especially the patience you have . Thank you Cell C
NN
Ntombenhle N's update20 Mar 2024, 14:21
Reviewer Update
Good Day Cell C , I would like to thank you for the prompt response that I received from you with regards to my sim swop issue . I received a call this morning from Moses Mo***eng , he has assited me and i would like to also thank him for his patient with me on the line whilst he was assisting me . Moses I just want to say thank you Sir and the number is now active , I really appreciate your service and more especially the patience you have . Thank you Cell C
Cell C's replyOfficial
20 Mar 2024, 15:23Hi Ntombenhle,
Thank you for taking the time to review the service you have experienced. We will share the sentiments with the Team and Mr. Mo***eng.
Best regards,
Cell C | NZ
Thank you for taking the time to review the service you have experienced. We will share the sentiments with the Team and Mr. Mo***eng.
Best regards,
Cell C | NZ
Best regards,
Cell C's reply20 Mar 2024, 15:23
Official
Hi Ntombenhle,
Thank you for taking the time to review the service you have experienced. We will share the sentiments with the Team and Mr. Mo***eng.
Best regards,
Cell C | NZ
Thank you for taking the time to review the service you have experienced. We will share the sentiments with the Team and Mr. Mo***eng.
Best regards,
Cell C | NZ
Best regards,
Cell C's replyOfficial
20 Mar 2024, 19:52Dear Dear Ntombenhle Ndlozi
We trust that you are happy that this matter has been concluded. If so, kindly leave us a review on a scale of 1 to 5 stars on the link sent. Your feedback will be highly appreciated.
Regards
Cell C | TG
We trust that you are happy that this matter has been concluded. If so, kindly leave us a review on a scale of 1 to 5 stars on the link sent. Your feedback will be highly appreciated.
Regards
Cell C | TG
Best regards,
Cell C's reply20 Mar 2024, 19:52
Official
Dear Dear Ntombenhle Ndlozi
We trust that you are happy that this matter has been concluded. If so, kindly leave us a review on a scale of 1 to 5 stars on the link sent. Your feedback will be highly appreciated.
Regards
Cell C | TG
We trust that you are happy that this matter has been concluded. If so, kindly leave us a review on a scale of 1 to 5 stars on the link sent. Your feedback will be highly appreciated.
Regards
Cell C | TG
Best regards,