Failed upgrade

Finally got called back by someone at Social Media dept, promised to call me back today by 10am with a resolution to my issue... It's 11:31am and still awaiting for the call.

Rather just going to cancel upgrade than deal with this level of poor service.

He called me, then informed me that someone from the Upgrade dept will be calling me to give me options. I spoke to the person from Upgrade dept and informed them that I will not be upgrading, then Kamogelo calls me again insisting he will handle my cancellation.
When I "begged"someone to assist in the resolving of this upgrade blunder... nobody called back, now he insists to do the cancellation... Instead of sourcing me a device promissed for an approved contract...

The upgrade agent was not helpful either. I was told they would make me an offer... yet I was pointed to the catalogue yet again.
So yet another promise broken...

Up to this hour, havent heard back from CELL C since last week 15 Feb 2023 @ 13:56. Was told the upgrade agent would call me back with an offer. No response.
This has been the worst upgrade experience I have gone thru in 12 years...
Cell C stuck to their slogan... "Cell C for yourself"

Hi Cell C Social Media dept. I just got a call from the Kamogelo, following up. I only received 2 calls yesterday from an AVR service which was auto dropped after 4 sec of connectivity. So if you call from *** - You will get a hold of me. Please try again.

Still awaiting an upgrade agent to give me a call to offer me something... Please, its been 17 days and counting....

Day 32, cant believe that Cell C doesn't care to resolve this issue, been a client for over a decade and this is the lack of service that customers must accept. Unbelievable...

Day 34, finally someone pulled something out of something...
Got a call with a list of "nearest shops" that has an available handset. Closest being 150KM from me. Now this is a 2 handset deal, the 2nd handset will be couriered to me, why not just courier the other also... Kamogelo... please arrange that this happens urgently.

Got an sms yesterday...

Dear Mr. ****** *******
Thank you for contacting Cell C.

We have received your email regarding follow up on your double deal Device.

Please contact our follow ups department on 084 145 opt 2.


Mon to Fri 8am - 5pm

Kindly note delivery takes 3-7 business days (Excluding weekends and public holidays)

Regards
Cell C Written Correspondence

I tried calling this morning, currently on the line, holding on... having a staring contest with my cell, cause I was transferred to the Follow Ups dept, but for the last 10 mins and counting, there is no sound on the other side. Will continue holding on till the other side cave.

Is this normal? Or is it just the way you as Cell C, opt to treat customers that complain?

Still holding on to the call, don't want to loose my place in the que..

I have tried entering # * 1 1 to get a response or return to main menu... but no luck either..

**** Poor Service.... The Upgrade dept of Cell C is really a joke. They offered me the double deal upgrade in Feb, which I took... and got approved for. 3 days later upon querying about delivery.. I was informed that the 1 device has been discontinued.
Now I have been asked to wait for next months deals, but if there is nothing that I like... then what? Same story... USELESS!!!

Escalating the issue to the Supervisor/Teamleader also worthless cause they also can't authorize a deal that's not on the deal sheet. Whats the point of escalating then?

Been a week and another empty promise made

"The matter has been prioritized and our Upgrades team will provide you with an update"
- still no feedback, email, call, sms..

So the upgrades dept have been stalling this entire month with wait for the new deal sheet to arrive... My question is still... if the new deals arrive and there are nothing compared to the original deal, then what???

This must be a joke right...???

I received a call back from 084135 on Friday 31 March @ 11:36, stating that the devices will be delivered to me the following week Monday or Tuesday.
I followed up yesterday as no delivery was made yet.

Now I get a call from CellC wanting to make me an offer on something else...?

What clown show are you guys running that I apparently got a front row seat for.

Finally got an update from Gift, explaining to me whats going on.
I thank you Gift for being upfront and taking the time to provide some feedback.

Will be waiting for future updates from you alone, to avoid the earlier confusion that occured.