GL
Graham L

1 reviews | Active since Apr 2015

22 Apr 2015, 15:32

Failed to honour service warranty

After I complained to Hello Peter I was pleasantly surprised how fast Cell C (Mr Ndlovu) responded.However the complaints dept once again fobbed off my complaint that damage was done after being delivered to Cell C.We had a list of the faults recorded by the Bayside CELL C shop BEFORE it went to the repair centre.<br> After a 2 month delay due to CELL C sending the phone to the wrong province it eventually ended up at my daughter with the same faults AND a faulty USB!<br> Mr Ndlovu from Cell C referred the matter to the Repair centre manger over a week ago and has since failed to respond to any follow up emails with regards to this matter.<br> Well Cell C-IF after all the poor service(my daughter has been without a phone for collectively 6 months!) pklease dont be surprised when we move ALL 3 of our contracts inour family to another provider!

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Replies (1)
Cell C
Cell C's reply22 Apr 2015, 15:45
Official
Hello GDLindsay,

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN