CH
CJ H

1 reviews | Active since Oct 2014

12 Jul 2015, 08:13

Failed to give me feedback on my June account

I was billed additional \SmartData Internet"cost for the month of May a amount of R 413-38. I called the supporting client service centre who referred me to the accounts division.<br> <br> Everytime in the month of May when my Data was completed I bought an additional once-off data bundle to ensure that I don't pay so much for out of data internet charges. Cell C said they will give me feedback on this matter and send/email me a detailed statement/breakdown of my internet costs so that I can confirm it. I never heard anything or received any feedback from Cell C in regards to my account. <br> <br> This is totally unacceptable service by Cell C. I received an SMS from Cell C on the 15th of June stating that they will attend to my query shortly. It has been almost a month and I haven't received any form of feedback yet. the money has already been debited from my account and the total amount debited was R 1 160-41.<br> <br> I can't complain about the service because THERE IS NO SERVICE!!!!!<br> <br> Due Date: 30-Jun-2015 <br> Invoice Date: 01-Jun-2015 <br> Invoice No: ***<br> Account No: ***"""

0
Replies (1)
Cell C
Cell C's reply13 Jul 2015, 08:02
Official
Hello Cjvh13,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN