FAILED SECURITY QUESTION TEST!!!

I upgraded both my contracts two weeks ago which I had with Cell C for the past 10 years, one of my Sim cards are very old so I need to use the micro sim provided with the new phone.<br> This is becoming a challenge as I called in to activate the micro sim, but after being asked 10 security questions, I was told that the system marked all my answers incorrect.<br> I could not understand this as the same questions were asked when I upgraded my contracts a few days prior to this and they were correct at the time.<br> Things like my year of birth...my month of birth...my address.... I am confused!<br> The consultant told me he could not help me further and I need to take my ID and proof of residence into a Cell C outlet and activate the sim.<br> I went into an outlet and was asked to pay R100.00 for the activation.<br> Why should I be paying as I did not lose or damage the old sim...the new phone requires the micro sim, taking into account that this is an upgrade.<br> I did not pay the R100.00 ,not because I don't want to pay but because of the principle behind it.<br> I also wish to advise that, if after 10 years, having paid every installment on time doesn't count then I would rather cancel both my contrac