Failed disguisting service from this company

Good day

This is an sms that I received from cell c today I have sent numerous requests for an updated statement reflecting the January 2023 payment of R400 that they never allocated and kept on charging me. Now this is frustrating as cell c is ignoring my requests and keeps debiting my account they need to tell me why they debited the account now because I already made payment on the 3rd of December and if they telling me I'm owing what am I owing because they never allocated a R400 I'm sick and tired of cell c be use I keep telling them not to do this and do they work before *****ing people's money. I want an updated statement and they need to tell me why they debited the account because they told me if I pay 5 days prior to the debit order date the debit order will not run so what the f are they doing now and who is going to pay the bank charges because they are really ******ing me with monies that I cannot afford

Our records indicate that your debit order has returned unpaid. Please pay at any of our stores or to Nedbank; Acc Name: Cell C SP; Acc#: ***; Branch: Corporate Client Services; Branch Code: 196005; ***.