Failed customer service second time around

To whom it may concern. This would be my second review over an unsolved matter and it saddens me to once again take this route as thia is the only way I get heard. As per my last complaint the contact person Lungile never rep**** back to my last 2 emails or follow up from management as per our email on the 16th October 2018. I never received the compensation for being without a service for 2 months while a repair took almost that long and I had to follow up. A month after receiving the fone I am left with the same problem of the new handset. I took it to the cell c store in promenade and was advised due to no insurance and the phone being fixed before it won't be done again. Over the last month and 1 week I've been hospitalized with my prema baby making it impossible for me to return to the canal walk store. Not sure what success that will bring me. All I want is an outcome of solving a contract I have for less then 5 months which in the first month gave me issues. Confirmation from Lungile that management will decide on compensation with no follow up email. I'm canceling my one contract come March and not interested in a recontract. I want to know how I go about this new contract and the empty promises.