Failed cancellation execution / No Feed back / No answer : cancellation department

My contract is on my husband's name. We decided not to upgrade as there were no upgrade options that were to our satisfaction. As the primary contact person, my husband received notification on the 2nd of June from the retentions department via email that the cancellation was going to be implemented on the 30th of June 2020, and that all benefits will be lost from that day forward with the cancellation. We made provision for an alternative month to month contract also on Cell C from the 22nd of June (and paid the overlap as a safety measurement so that I would have coverage in time) on the new monthly contract. On the 30th of June I emailed a Cell C direct consultant who promised to assist me to port my number and did not receive a response, I followed up on the 1st of July 2020 and did not receive a response, again. On the 2nd of July (which would have been 30 days, instead of a calendar month, to give Cell C the benefit of the doubt), I emailed the same direct sales consultation, another consultant who assisted with the cancellation and the cancellation contact person and copied my husband in the email to inquire why the cancellation was not carried out and for them to supply feedback as soon as possible as they were all three directly involved with the cancellation process and received no response from any of them. Today I decided to contact CellC telephonically , I phoned the customer care number and because I have authority on my husband's contract (except to request the actual cancellation) I explained what the problem was, went through a security check and was told that I would be transferred to the cancellation department after a ten minute conversation only to be cut off. I phoned in again, only for the same thing to happen to me, again, again after a ten minute conversation. I then tried to phone cancellations direct, and the phone just rang, for more than ten minutes, then I tried the contract number, however there is no cancellation option, just again customer service, which ended up twice in a cut-off conversation so I was not going to take that route again. Lastly I phoned cancellations one more time, and no answer after I held for more that ten minutes. I then emailed the three contact people again to say that I am going to report Cell C to every complaints boards, in the hope that they would then act to supply a response and cancel the contract, so here I am, waiting for a response. Last month in the process of trying to find a suitable upgrade package, I even said to the consultant if feels as if the customer is doing the admin, but the problem is, we as customers do not have access to their system to execute the work they promise to do. It feels as if one's hands are tied, yet you as the customer is paying the bill.