Failed cancellation and continuation of debiting funds.

I called cell c in November to cancel one of my lines (I have 3). This was acknowledged and I was advised it would be cancelled the end of December. I followed up again in January when I received the invoice for that service, staff said they would cancel. It was not. I called again and was advised it would be taken care of. It was not. But when it came time to debit my bank account you happily did it. I followed up with the social media team on Facebook, yet to receive a satisfactory resolve. Do I have to call 3 times and continuously contact the social media guys? I think not.

Now, to resolve this, this is what I want. -a refund and credit of the entire payment made in January. Including the 2 lines I am making use of. -the cancellation of the requested line. -to be able to make use of that data SIM until you have cancelled it. The fact that you didn't take prompt action is not my problem.