Fail to Debit the customer
On 27 of May 2019 cell c went through my account to debit but didn't take anything based on my banking statement. The following week I got a call from cell c that Im in areas as they were insufficient funds on my account.
What I don't understand I did pull my bank statement to check as I new by the date they attempt to debit there were funds available in my account as they were the only company that had to debit by the 25th but they failed.
I called their call Centre and I even send a message through their website. Even today I haven't got reply or solution to this matter from cell c.
Last night I've send an E-mail with my bank statement attachment on it. Even now, no one got back to me.
I've been a loyal customer to cell c for more than 2 years, I've never experienced such treatment from them in that 2 years, this is my 4th contract with them.
I need a solution as soon as possible and answers on why my numbers are suspended without proper investigation or proof from the customer.
So far I don't feel like I can continue doing future business with cell c.
If this is the way cell c do profit by making stupid mistakes by overcharging customers, it is unfair business practice.
We will be in touch with the aim of assisting you with your current challenges.
Regards
DA
We will be in touch with the aim of assisting you with your current challenges.
Regards
DA
On the same query, CELL C debited over R2000 in my account. I'm still waiting to a resolution to my problem but they continued debiting my account. I spoke to a lady called Veli Skhosana if I'm correct, she back chat the customer while customer still talking, I regret making a call to cell c as I experienced terrible service. She kept telling me a out 24 hours for someone to get back to me. My money wasn't debited in 24 hours but cell c thought their staff 24 hours service before they can be assisted. I've send my bank statement on your customer service E-mail, I don't care who gets it but I only want to be refunded the portion that was *******ly debited because of cell c mistake. I can't wait for my contracts to end, I'm done with cell c. I don't even encourage any one to do business with cell c as you are ******, don't care about customers, taking your own time to attend to customer problems.
On the same query, CELL C debited over R2000 in my account. I'm still waiting to a resolution to my problem but they continued debiting my account. I spoke to a lady called Veli Skhosana if I'm correct, she back chat the customer while customer still talking, I regret making a call to cell c as I experienced terrible service. She kept telling me a out 24 hours for someone to get back to me. My money wasn't debited in 24 hours but cell c thought their staff 24 hours service before they can be assisted. I've send my bank statement on your customer service E-mail, I don't care who gets it but I only want to be refunded the portion that was *******ly debited because of cell c mistake. I can't wait for my contracts to end, I'm done with cell c. I don't even encourage any one to do business with cell c as you are ******, don't care about customers, taking your own time to attend to customer problems.