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Zeena P
1 reviews | Active since Mar 2021
04 Oct 2021, 10:09
Extremely upset at how ***** is handled by Cell C
My Personal details has been used to commit *****. A debit order went off and I logged this with cell c on 26 September 2021. I haven’t heard a response back. I have been 4 times to my closest branch and they sent twice a follow up about the ***** also no response. This is EXTREMELY concerning as the account is not closed and I will NOT be held liable for the debit order that has not been stopped! Can someone please sort this out ASAP!
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Replies (7)ZP
Zeena P's updateReviewer Update
04 Oct 2021, 11:15Hi
I have done this more than a week ago! I just called customer care and they said all they can do is flag the numbers of the person that took out the contracts. I have reported the matter to trans union and clear score. All retail stores have blocked the accounts except cell c. How is it so hard to close the account ?
I have done this more than a week ago! I just called customer care and they said all they can do is flag the numbers of the person that took out the contracts. I have reported the matter to trans union and clear score. All retail stores have blocked the accounts except cell c. How is it so hard to close the account ?
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Zeena P's update04 Oct 2021, 11:15
Reviewer Update
Hi
I have done this more than a week ago! I just called customer care and they said all they can do is flag the numbers of the person that took out the contracts. I have reported the matter to trans union and clear score. All retail stores have blocked the accounts except cell c. How is it so hard to close the account ?
I have done this more than a week ago! I just called customer care and they said all they can do is flag the numbers of the person that took out the contracts. I have reported the matter to trans union and clear score. All retail stores have blocked the accounts except cell c. How is it so hard to close the account ?
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Zeena P's updateReviewer Update
04 Oct 2021, 11:16Can you also stop the debit order please as my bank advised they cannot do this on their end
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Zeena P's update04 Oct 2021, 11:16
Reviewer Update
Can you also stop the debit order please as my bank advised they cannot do this on their end
Cell C's replyOfficial
04 Oct 2021, 15:26Have you received a reference number that we can follow up on?
^MP
^MP
Cell C's reply04 Oct 2021, 15:26
Official
Have you received a reference number that we can follow up on?
^MP
^MP
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Zeena P's updateReviewer Update
04 Oct 2021, 15:50No I have not. I have not received any response nor has the store received a response. This is a matter of urgency. You cannot tell me it takes a whole week to close a ***** account when that person can still shopping with my details. I am not a cell c customer nor have I ever been. This is concerning as all other stores involved in this case responded instantly and closed the accounts immediately. Cell C is the only store that is taking their own time with closing this account. My bank has also informed me to let you know to stop the debit order as they cannot. Again, I cannot and will not be held liable for this account as it was not opened by me so I do suggest that you close it immediately
I would like an update on this ASAP and also receive a letter stating the account has been closed ASAP
I would like an update on this ASAP and also receive a letter stating the account has been closed ASAP
ZP
Zeena P's update04 Oct 2021, 15:50
Reviewer Update
No I have not. I have not received any response nor has the store received a response. This is a matter of urgency. You cannot tell me it takes a whole week to close a ***** account when that person can still shopping with my details. I am not a cell c customer nor have I ever been. This is concerning as all other stores involved in this case responded instantly and closed the accounts immediately. Cell C is the only store that is taking their own time with closing this account. My bank has also informed me to let you know to stop the debit order as they cannot. Again, I cannot and will not be held liable for this account as it was not opened by me so I do suggest that you close it immediately
I would like an update on this ASAP and also receive a letter stating the account has been closed ASAP
I would like an update on this ASAP and also receive a letter stating the account has been closed ASAP
Cell C's replyOfficial
04 Oct 2021, 19:50Kindly reforward the email that you sent, that contains the documentation, so that we can have it attended to.
Please send them to ***.
^MP
Please send them to ***.
^MP
Cell C's reply04 Oct 2021, 19:50
Official
Kindly reforward the email that you sent, that contains the documentation, so that we can have it attended to.
Please send them to ***.
^MP
Please send them to ***.
^MP
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Zeena P's updateReviewer Update
05 Oct 2021, 07:33I cannot see the email address I need to forward my email to?
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Zeena P's update05 Oct 2021, 07:33
Reviewer Update
I cannot see the email address I need to forward my email to?
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Zeena P's updateReviewer Update
05 Oct 2021, 08:36Thanks . I emailed it through
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Zeena P's update05 Oct 2021, 08:36
Reviewer Update
Thanks . I emailed it through