Extremely Unhappy Customer

I am an existing customer for almost 9 years.. I upgraded my contract and was told that the new payment amount as per the new contract that started on 4 September 2021 will be R409.

On 27th of September R584 was taken from my bank. I called in and was told that this will be the last payment and the new amount R409 will be taken as of 27th October 2021 BUT to my dismay yet AGAIN another R570 was taken from my bank account.

Mind you, I have not been emailed my new contract when I upgraded or even when the new contract started it has not been sent to me via email as requested. I have not been receiving my monthly statements as I should have been.

Also, when I upgraded my contract, the package I took consisted of a promotion for 60gigs anytime once off data which was to be added to my data on 4th September and should've been available to me for 3 months. This has not been given to me or added to my data as the contract stipulates which means CELLC is in breach of their own contract.

I'm a Quality Assessor for a call center and it's my job to make sure that our customers are being provided with the best service and after being a loyal customer for almost 9 years, this is the worst service I have ever received and this is definitely not the first time it happened, I didn't make a fuss before because I understand that sometimes things go wrong but this was the last straw and I will definitely not be recommending your service to anyone.

As a loyal customer I deserve to be compensated, looking forward to this resolution