EXTREMELY UNHAPPY CLIENT - NO SERVICE - LIES AND EMPTY PROMISES

This is the 2nd month being double debited - called in 1/9 and was told that I would received my money by the Friday 3/9. Waited patiently but still nothing. Called again on 7/9 *** - I was told that no call was logged or issue noted so he will have to log it. I explained the urgency of this refund being a single mother. The man put me on hold advising that he is sorting out the issue and told me to wait another 7 days. I asked him to escalate the matter and speak to his team leader - he dropped the call in my ear. Now 7 days later 14/9, I call again ***, I am being told again that no call was logged and I need to wait 2 days for feedback. I asked again for the issue to be escalated or some assistance but of course received none. I have been a cell c client around 10 years and this is how they treat their loyal customers. Also when I asked for the consultants name, I was told she is not allowed to share her personal information - lies and more lies