Extremely terrible service, what a nightmare, ******* customer experience

<p>I claimed for my ****** phone about 2-3 months months ago, completed and submitted the required paperwork. I last spoke to one of their consultants around the same time. Everytime I call for feedback or update, I hold for about 12 -15 min, and nobody picks up. I don't know what's happening, what i do know is they've been happily debting my account since March 2013 till to date, yet now we are playing hide and seek. I've been with Cell C for the last 6 years, come 7 September 2017, I'm cutting all ties with anything affiliated with Cell C, their insurances, data bundles what so ever. What ******* customer experience, they fail to retain their loyal customers. There is no value for money, and they refuse to treat their customers fairly.</p>