Extremely shoddy service from Cell C

I tried accessing the internet at around 03h45 this morning. When I couldn't get onto the websites I needed or onto the Cell C app, I called the customer service line. The agent informed me that Cell C is undergoing maintenance. I questioned why I, as a customer, was not informed of this matter - she said maybe I'm not receiving smses. I asked why I received the the data balance sms I requested just before calling Cell C if indeed I had a problem receiving smses. She couldn't tell me anything or help with anything. This morning I received extremely shoddy service from Cell C and I'm not a happy customer at all, so much so that I'm considering migrating to a different network where I will be better valued as a customer!