extremely rude person calling me today about my line suspension and they are at fault

Item: Cell C
Rating: 1
Author: Barbara A

CELL C SUCKS FOR SURE AND THEY HAVE SOME PEOPLE WORKING FOR THEM THAT SHOULD DEFINITELY NOT BE IN A CUSTOMER SERVICE POSITION.

ITS BEEN NEARLY A MONTH NOW AND THEY HAVE NOT ESCALATED MY LINE AND BASICALLY THEY HAVE ****** MY DATA AND AIRTIME - WHAT MORE CAN A PERSON DO AND THE FACT THAT YOU ARE A LONG STANDING CUSTOMER MEANS NOTHING

Helpful (0)

Replies (2)

Cell C's replyOfficial

29 Sept 2017, 09:54

Good morning Barbara

Sincere apologies for the poor service, we will refer this matter to the relevant department for assistance.

Be assured this will be sorted.

Regards

Cell C | PN

Cell C's reply29 Sept 2017, 09:54

Official

Good morning Barbara

Sincere apologies for the poor service, we will refer this matter to the relevant department for assistance.

Be assured this will be sorted.

Regards

Cell C | PN

Cell C's replyOfficial

29 Sept 2017, 14:59

Derrick confirmed that he has been in contact with you to assist with this matter. He also sent you a confirmation email of the outcome feedback.

Regards

Cell C | PN

Cell C's reply29 Sept 2017, 14:59

Official

Derrick confirmed that he has been in contact with you to assist with this matter. He also sent you a confirmation email of the outcome feedback.

Regards

Cell C | PN