CH
Chrismari H
1 reviews | Active since Jul 2011
15 Oct 2015, 10:46
Extremely Rude call centre agent
A gentleman called my mother regarding an upgrade on her phone. As I deal with her accounts, (her daughter) she requested him to call me. He proceeded to ramble off information and when I asked him to make sure he has the correct information he repeated 2 numbers to me, the one which incorrect and not an account we had. Without explanation he put down the phone \thank you goodbye"";don't let them call clients. PLEASE go listen to the recording. """
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Cell C's replyOfficial
15 Oct 2015, 11:19Hello ChrismariH,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply15 Oct 2015, 11:19
Official
Hello ChrismariH,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,