MS
Matthew S
1 reviews | Active since Dec 2013
08 Jan 2024, 13:22
Extremely poor services from Cell C for payment made and being suspended
I have made my monthly payment to CellC on 02 December 2023 through the Cell C app. I have received sms that states that payment has not been received and that I must ignore if payment was . According to me payment was made. I have subsequently sent proof of payment on 20 December 2023. Cell C requested me by email on 27 December 2023 to also send the bank statement and was sent to them on the same day. I have also been to Cell C branch on 06 Jan 24 and have also sent another email on the same date. There are 6 references and not one has been resolved. My number has now been suspended and I am not a happy person
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
08 Jan 2024, 16:47The team attempted to contact you to no avail, please provide an alternative number or convenient time to contact you.
Cell C | NH
Cell C | NH
Cell C's reply08 Jan 2024, 16:47
Official
The team attempted to contact you to no avail, please provide an alternative number or convenient time to contact you.
Cell C | NH
Cell C | NH
MS
Matthew S's updateReviewer Update
09 Jan 2024, 13:47Good day. I have responded yesterday night to the email as requested by Cell C and have provided an alternative number and no one from Cell C has contacted me as yet (09 Jan 24, 13:45) nor the alternative number. THE SERVICES ARE STILL SUSPENDED
MS
Matthew S's update09 Jan 2024, 13:47
Reviewer Update
Good day. I have responded yesterday night to the email as requested by Cell C and have provided an alternative number and no one from Cell C has contacted me as yet (09 Jan 24, 13:45) nor the alternative number. THE SERVICES ARE STILL SUSPENDED
Cell C's replyOfficial
09 Jan 2024, 15:40Dear Matthew Slabbert
Thank you for reaching out.
We apologize for the delay , we have requested a call back.
Regards
Cell C | NH
Thank you for reaching out.
We apologize for the delay , we have requested a call back.
Regards
Cell C | NH
Cell C's reply09 Jan 2024, 15:40
Official
Dear Matthew Slabbert
Thank you for reaching out.
We apologize for the delay , we have requested a call back.
Regards
Cell C | NH
Thank you for reaching out.
We apologize for the delay , we have requested a call back.
Regards
Cell C | NH
MS
Matthew S's updateReviewer Update
09 Jan 2024, 17:46Good day. This is seriously annoying. Have spoken to Philisiwe (sorry for the spelling) today at 15h40 and she would have called me back on the alternative number at 17:30 as per the agreement. I have received a call on my number *** indicating "C" and is not as per what was agreed at 15h40. YOU JUST CANNOT TO IT RIGHT CELL C. PATHETIC
MS
Matthew S's update09 Jan 2024, 17:46
Reviewer Update
Good day. This is seriously annoying. Have spoken to Philisiwe (sorry for the spelling) today at 15h40 and she would have called me back on the alternative number at 17:30 as per the agreement. I have received a call on my number *** indicating "C" and is not as per what was agreed at 15h40. YOU JUST CANNOT TO IT RIGHT CELL C. PATHETIC
MS
Matthew S's updateReviewer Update
10 Jan 2024, 09:26Im still waiting for my querie to be resolved or given feedback. It is day 3 since the services has been suspended and Cell C still running in circles around me.
MS
Matthew S's update10 Jan 2024, 09:26
Reviewer Update
Im still waiting for my querie to be resolved or given feedback. It is day 3 since the services has been suspended and Cell C still running in circles around me.
Cell C's replyOfficial
10 Jan 2024, 09:38Dear Matthew Slabbert,
We apologize for your less than satisfactory experience with us, which did not meet our usual customer service standards.
We have emphasized the importance of resolving this matter, promptly to our team, and we will contact you with an update.
Regards,
Cell C | MN
We apologize for your less than satisfactory experience with us, which did not meet our usual customer service standards.
We have emphasized the importance of resolving this matter, promptly to our team, and we will contact you with an update.
Regards,
Cell C | MN
Cell C's reply10 Jan 2024, 09:38
Official
Dear Matthew Slabbert,
We apologize for your less than satisfactory experience with us, which did not meet our usual customer service standards.
We have emphasized the importance of resolving this matter, promptly to our team, and we will contact you with an update.
Regards,
Cell C | MN
We apologize for your less than satisfactory experience with us, which did not meet our usual customer service standards.
We have emphasized the importance of resolving this matter, promptly to our team, and we will contact you with an update.
Regards,
Cell C | MN
Cell C's replyOfficial
15 Jan 2024, 07:43Dear Mathew Slabbert
Our team attempted to contact you to no avail , please provide an alternative number or advise the convenient time to be contacted .
Regards
Cell C | NH
Our team attempted to contact you to no avail , please provide an alternative number or advise the convenient time to be contacted .
Regards
Cell C | NH
Cell C's reply15 Jan 2024, 07:43
Official
Dear Mathew Slabbert
Our team attempted to contact you to no avail , please provide an alternative number or advise the convenient time to be contacted .
Regards
Cell C | NH
Our team attempted to contact you to no avail , please provide an alternative number or advise the convenient time to be contacted .
Regards
Cell C | NH
MS
Matthew S's updateReviewer Update
18 Jan 2024, 18:35 Good day. I have provided an alternative number already. The alternative number is *** (my partners number). Its almost 1 month since I have sent the proof of payment and my bank statement and yet I have not received feedback on my enquiry. I have also checked today on the Cell C app and the amount paid on 02 Dec 23 still does not reflect. Surely this cant take so long. Even the emails sent to sm@cellc does not get responded to or given feedback. Please can anyone give me some indication how long it takes to allocate payment.
MS
Matthew S's update18 Jan 2024, 18:35
Reviewer Update
Good day. I have provided an alternative number already. The alternative number is *** (my partners number). Its almost 1 month since I have sent the proof of payment and my bank statement and yet I have not received feedback on my enquiry. I have also checked today on the Cell C app and the amount paid on 02 Dec 23 still does not reflect. Surely this cant take so long. Even the emails sent to sm@cellc does not get responded to or given feedback. Please can anyone give me some indication how long it takes to allocate payment.