Extremely Poor service rendered by Cell C agents

Please see below my experience with Cell C , im a loyal client for over 10 years and of course this does not mean anything to the people that work there,

i sent an email to the complaint division and they responded they would respond within a time frame and they have not, that's an actual slap in the face, I called in yesterday afternoon to complete an early upgrade and was assisted by a lady in that division.

She went onto explain that I was not able to upgrade as I had a debit that was returned.

In November I had an issue with my payment as my account was hacked and explained I could not make payment immediately. I made payment on the 15 December and then spoke to an agent at the collections department to confirm the amount which was required to be debited off my December bill. He confirmed it should have been R3117.20

On the 27 December a debit order of approx. R6000 was debited off my account. Someone at Cell C didn’t tale the time to adjust the debit order amount hence putting up a red flag on my account. I will be charged another R70.00 for a returned debit order that was not my fault and generally receive such poor service. This is confirmed when I called back and went through to the accounts department to explain the scenario to be assisted. The lady answered the call, asked me to confirm to my details, once she had confirmed my details , I proceeded to narrate the issue I was experiencing.

The call then for some reason got disconnected and I was never called back.

My point from all this is that:

• Cell C has poor service levels rendered. • No accountability for when something goes wrong. • All calls are recorded , however no proper resolution can be achieved. • Proper training should be rendered to staff

Can my issue be resolved, or should then name and same on Hello Peter or ICASA

Regards Nalini Govender