EXTREMELY POOR SERVICE: in warranty mobile repair

<p>I booked in my Sony mobile for repair at Cell C the Grove on 25 Sept 2016. The phone was still under warranty until 22 Oct. I used my old iphone as a backup phone.</p> <p>There was no cummunications from Cell C. I therefore phoned on 24 Oct 2016 to find out what was going on. I spoke to Khosi. She informed me that on 29 Sept a SMSS had apparently been sent to my mobile number. I never received this SMS. Then she said an email was sent also on 29 Sept. I never received the email. </p> <p>Then she told me I would need to pay around R900 to have the phone fixed because it was out of warranty (which is incorrect because it was still under warranty). She then said that she would send me an email with information. I never got an email.</p> <p>I must say the (non)-service is EXTREMELY disappoining. Please contact me so that we can get this sorted out ASAP. I have now been ONE MONTH without my phone and nowhere near to getting it back soon.</p>