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williem P
1 reviews | Active since Aug 2014
14 Oct 2023, 09:33
Extremely poor service from cell C call agent
I want to do an upgrade online the agent inform me I do dot quilified .I inform him it is not a new contract it is only a upgrade and I was never in arrears with Cell c from I was with Cell C.I ask the agent to give me his name he refuses and put put the phone down.This is extremely poor service as I was never in arrears with cell c And it is only an upgrade .Because of this reason Cell c lost clients
Helpful (0)
Replies (11)0
Replies (11)
Cell C's replyOfficial
14 Oct 2023, 13:07Dear Williem Pretorius,
Thank you for reaching out to us.
Apologies for the service you have experienced.
Kindy note that the necessary checks are done when an upgrade is processed and if you are under debt review, you won't be able to upgrade.
Please confirm the number you want to upgrade via private reply, we'll check it out.
Regards
^PN
Thank you for reaching out to us.
Apologies for the service you have experienced.
Kindy note that the necessary checks are done when an upgrade is processed and if you are under debt review, you won't be able to upgrade.
Please confirm the number you want to upgrade via private reply, we'll check it out.
Regards
^PN
Cell C's reply14 Oct 2023, 13:07
Official
Dear Williem Pretorius,
Thank you for reaching out to us.
Apologies for the service you have experienced.
Kindy note that the necessary checks are done when an upgrade is processed and if you are under debt review, you won't be able to upgrade.
Please confirm the number you want to upgrade via private reply, we'll check it out.
Regards
^PN
Thank you for reaching out to us.
Apologies for the service you have experienced.
Kindy note that the necessary checks are done when an upgrade is processed and if you are under debt review, you won't be able to upgrade.
Please confirm the number you want to upgrade via private reply, we'll check it out.
Regards
^PN
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williem P's updateReviewer Update
14 Oct 2023, 14:46Pls get your facts correct .I am and I was never under debt review.
If you done your inquiry correct you will have seen it.Pls also forward the documents that indicated that I am under debt review that you credit buro indicate as I never ever have sign documents to go under debt review.I am very dissapointed in this feedback as it is totally the wrong information
The nr I want to upgrade is ***
If you done your inquiry correct you will have seen it.Pls also forward the documents that indicated that I am under debt review that you credit buro indicate as I never ever have sign documents to go under debt review.I am very dissapointed in this feedback as it is totally the wrong information
The nr I want to upgrade is ***
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williem P's update14 Oct 2023, 14:46
Reviewer Update
Pls get your facts correct .I am and I was never under debt review.
If you done your inquiry correct you will have seen it.Pls also forward the documents that indicated that I am under debt review that you credit buro indicate as I never ever have sign documents to go under debt review.I am very dissapointed in this feedback as it is totally the wrong information
The nr I want to upgrade is ***
If you done your inquiry correct you will have seen it.Pls also forward the documents that indicated that I am under debt review that you credit buro indicate as I never ever have sign documents to go under debt review.I am very dissapointed in this feedback as it is totally the wrong information
The nr I want to upgrade is ***
Cell C's replyOfficial
14 Oct 2023, 18:18We were advising what happens when it comes to upgrades, we did not say you are under debt review hence we asked for the number you want to upgrade so we can check.
The number you want to upgrade has 4months remaining, you can upgrade on month 21 on a 24-month contract should you wish to upgrade early then you need to settle the account.
Regards
^PN
The number you want to upgrade has 4months remaining, you can upgrade on month 21 on a 24-month contract should you wish to upgrade early then you need to settle the account.
Regards
^PN
Cell C's reply14 Oct 2023, 18:18
Official
We were advising what happens when it comes to upgrades, we did not say you are under debt review hence we asked for the number you want to upgrade so we can check.
The number you want to upgrade has 4months remaining, you can upgrade on month 21 on a 24-month contract should you wish to upgrade early then you need to settle the account.
Regards
^PN
The number you want to upgrade has 4months remaining, you can upgrade on month 21 on a 24-month contract should you wish to upgrade early then you need to settle the account.
Regards
^PN
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williem P's updateReviewer Update
15 Oct 2023, 09:00Im am due for an upgrade on the 1 November 2023 only 2 werks earlier than 1 November according the cell C app.It just looks like you do not want to assist me as normally in the pastI was always been assisted but now you come with allot of excuses and you did said I was under debt review go and checkyour previous communication .It just is a indication the poor service that Cell C is providing these days to their clients
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williem P's update15 Oct 2023, 09:00
Reviewer Update
Im am due for an upgrade on the 1 November 2023 only 2 werks earlier than 1 November according the cell C app.It just looks like you do not want to assist me as normally in the pastI was always been assisted but now you come with allot of excuses and you did said I was under debt review go and checkyour previous communication .It just is a indication the poor service that Cell C is providing these days to their clients
Cell C's replyOfficial
15 Oct 2023, 12:31We have escalated the matter to one of our senior sales consultants for a review of your request.
Please do expect a call.
Regards
^DA
Please do expect a call.
Regards
^DA
Cell C's reply15 Oct 2023, 12:31
Official
We have escalated the matter to one of our senior sales consultants for a review of your request.
Please do expect a call.
Regards
^DA
Please do expect a call.
Regards
^DA
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williem P's updateReviewer Update
16 Oct 2023, 08:54The above mention person did call and the lady was even more rude and unproffesional .
I just want to do a normal upgrade on an existing contract and they inform me I have a bad credit score I can not upgrade but not even a month before I have taken out a cotract fir a laptop from Vodacom .Why Vodacom coyld assist me but with a normal Upgrade Cell Cdo not want to.I will go to social media platforms and inform everyone about this service from Cell C
I just want to do a normal upgrade on an existing contract and they inform me I have a bad credit score I can not upgrade but not even a month before I have taken out a cotract fir a laptop from Vodacom .Why Vodacom coyld assist me but with a normal Upgrade Cell Cdo not want to.I will go to social media platforms and inform everyone about this service from Cell C
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williem P's update16 Oct 2023, 08:54
Reviewer Update
The above mention person did call and the lady was even more rude and unproffesional .
I just want to do a normal upgrade on an existing contract and they inform me I have a bad credit score I can not upgrade but not even a month before I have taken out a cotract fir a laptop from Vodacom .Why Vodacom coyld assist me but with a normal Upgrade Cell Cdo not want to.I will go to social media platforms and inform everyone about this service from Cell C
I just want to do a normal upgrade on an existing contract and they inform me I have a bad credit score I can not upgrade but not even a month before I have taken out a cotract fir a laptop from Vodacom .Why Vodacom coyld assist me but with a normal Upgrade Cell Cdo not want to.I will go to social media platforms and inform everyone about this service from Cell C
Cell C's replyOfficial
16 Oct 2023, 09:07Dear Williem Pretor
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that our Credit Vetting department has confirmed that you are under debt review which is the reason why your upgrade has been declined.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that our Credit Vetting department has confirmed that you are under debt review which is the reason why your upgrade has been declined.
Regards,
^TM
Cell C's reply16 Oct 2023, 09:07
Official
Dear Williem Pretor
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that our Credit Vetting department has confirmed that you are under debt review which is the reason why your upgrade has been declined.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that our Credit Vetting department has confirmed that you are under debt review which is the reason why your upgrade has been declined.
Regards,
^TM
wP
williem P's updateReviewer Update
16 Oct 2023, 09:35That is totally a lie.If so forward me the proof thatI under debt review.As I never in my life sign any documents and ho could I have get a new contract from Vodacom.I can even send you the proof.You are totally lying as U can send you proof of my credit score and all my credit records from clearscore that is at NCR credit buro regisered.Just another example of poor service from Cell C
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williem P's update16 Oct 2023, 09:35
Reviewer Update
That is totally a lie.If so forward me the proof thatI under debt review.As I never in my life sign any documents and ho could I have get a new contract from Vodacom.I can even send you the proof.You are totally lying as U can send you proof of my credit score and all my credit records from clearscore that is at NCR credit buro regisered.Just another example of poor service from Cell C
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williem P's updateReviewer Update
16 Oct 2023, 10:04But you said I am.under debt review .Pls forward me the proof as I have proof of my credit score and credit records from clearscore.In previouse communication you write I am under debt review.I want that proof and I will appreciate it if your office could forward immidiately to me to my email adres that is on your system
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williem P's update16 Oct 2023, 10:04
Reviewer Update
But you said I am.under debt review .Pls forward me the proof as I have proof of my credit score and credit records from clearscore.In previouse communication you write I am under debt review.I want that proof and I will appreciate it if your office could forward immidiately to me to my email adres that is on your system
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williem P's updateReviewer Update
16 Oct 2023, 10:32I am awaiting for my email with the proof of that I am.in debt review or I am going t forward a complain with SA ONBUDSMAN as I been provided with false information
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williem P's update16 Oct 2023, 10:32
Reviewer Update
I am awaiting for my email with the proof of that I am.in debt review or I am going t forward a complain with SA ONBUDSMAN as I been provided with false information
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williem P's updateReviewer Update
18 Oct 2023, 17:16Cell c Phone me again with alot of stories.After more than 10 years with cell c without my accounts ever in arrears and they refuse an normal upgrade.When my contract is finished in 3 months I will move to vodacom that did assist me last month with a data contract.Cell C can learn from Vodacom how client service must be done
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williem P's update18 Oct 2023, 17:16
Reviewer Update
Cell c Phone me again with alot of stories.After more than 10 years with cell c without my accounts ever in arrears and they refuse an normal upgrade.When my contract is finished in 3 months I will move to vodacom that did assist me last month with a data contract.Cell C can learn from Vodacom how client service must be done