MH
Michael H
1 reviews | Active since Jun 2022
01 Jun 2022, 12:02
Extremely poor service from Cell C
As a client of more than 15 years with Cell C this is the poorest servoce I have EVER recieved. Trying to follow up on ugrade done for the ast four hours, there is just no response. Whether you call 145, 143,135 or any of the numbers listed, all you get is music playing in your ears and NO ASSISTANCE FROM ANY CONSULTANT. I've been holding the line for almost an hour and the call just DOESN'T GET ANSWERED!
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Replies (2)MH
Michael H's updateReviewer Update
01 Jun 2022, 14:04Like I said in the review: follow up on upgrade! And high call volumes is NOT the culprit as it is impossible for me holding the line for an hour, but never reaching the front of the queue.
MH
Michael H's update01 Jun 2022, 14:04
Reviewer Update
Like I said in the review: follow up on upgrade! And high call volumes is NOT the culprit as it is impossible for me holding the line for an hour, but never reaching the front of the queue.
MH
Michael H's updateReviewer Update
03 Jun 2022, 14:30The service from Cell C is beyond frustrating and poor. The issue is till unresolved as no agent contacted me and upon EVENTUALLY getting through to the callcentre, the agents do not have the necessary skill or expertise to handle the simplest query! I am tired of explaining the query to ignorent and untrained personell and IF someone should take the time to even respond : I WANT TO CANCEL ALL CONTRACTS WITH CELL C AS A RESULT OF THE WORST SERVICE DELIVERY FEOM A SERVICE PROVIDER IN HISTORY. I am ashamed to say that I have used this service for the past 15+ years!
MH
Michael H's update03 Jun 2022, 14:30
Reviewer Update
The service from Cell C is beyond frustrating and poor. The issue is till unresolved as no agent contacted me and upon EVENTUALLY getting through to the callcentre, the agents do not have the necessary skill or expertise to handle the simplest query! I am tired of explaining the query to ignorent and untrained personell and IF someone should take the time to even respond : I WANT TO CANCEL ALL CONTRACTS WITH CELL C AS A RESULT OF THE WORST SERVICE DELIVERY FEOM A SERVICE PROVIDER IN HISTORY. I am ashamed to say that I have used this service for the past 15+ years!