NB
Nadia B
1 reviews | Active since Mar 2016
11 Aug 2020, 17:41
Extremely poor service from Cell C
After numerous complaints at Hello Peter, Cell C and Cshurance....Cell C promised me a refund a week ago....They did not have a problem taking unauthorised deductions but now that it comes to payback the money that they owe me they take their time and have numerous excuses......
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
11 Aug 2020, 17:59Hi Nadia
Refunds normally take between 4 - 7 working days to reflect in the bank account. Kindly provide your reference number and we'll follow up on this.
^PN
Refunds normally take between 4 - 7 working days to reflect in the bank account. Kindly provide your reference number and we'll follow up on this.
^PN
Cell C's reply11 Aug 2020, 17:59
Official
Hi Nadia
Refunds normally take between 4 - 7 working days to reflect in the bank account. Kindly provide your reference number and we'll follow up on this.
^PN
Refunds normally take between 4 - 7 working days to reflect in the bank account. Kindly provide your reference number and we'll follow up on this.
^PN
NB
Nadia B's updateReviewer Update
12 Aug 2020, 08:31Good day Cell C
My ticket number is 165602.
Sithembelo promised last week to provide me with a proof of payment....but yet again there was no reponse from her. So even if the payment take 4-7 days to reflect in my bank account from the 6th of August 2020 there was yet not any Payments made to me.
Thu 8/6/2020 3:36 PM
Good Day I hope this mail finds you well. As per our telephonic conversation we have cancelled the insurance and you also confirmed that you no longer have cell c insurance on your bill.
Therefore we have done our part as cell c insurance.
We will provide you with proof of payment as soon as we have received it. Kind Regards
sithembelo
Ticket ID: 165602
Subject: Bank details
Priority: Medium
Status: Answered
My ticket number is 165602.
Sithembelo promised last week to provide me with a proof of payment....but yet again there was no reponse from her. So even if the payment take 4-7 days to reflect in my bank account from the 6th of August 2020 there was yet not any Payments made to me.
Thu 8/6/2020 3:36 PM
Good Day I hope this mail finds you well. As per our telephonic conversation we have cancelled the insurance and you also confirmed that you no longer have cell c insurance on your bill.
Therefore we have done our part as cell c insurance.
We will provide you with proof of payment as soon as we have received it. Kind Regards
sithembelo
Ticket ID: 165602
Subject: Bank details
Priority: Medium
Status: Answered
NB
Nadia B's update12 Aug 2020, 08:31
Reviewer Update
Good day Cell C
My ticket number is 165602.
Sithembelo promised last week to provide me with a proof of payment....but yet again there was no reponse from her. So even if the payment take 4-7 days to reflect in my bank account from the 6th of August 2020 there was yet not any Payments made to me.
Thu 8/6/2020 3:36 PM
Good Day I hope this mail finds you well. As per our telephonic conversation we have cancelled the insurance and you also confirmed that you no longer have cell c insurance on your bill.
Therefore we have done our part as cell c insurance.
We will provide you with proof of payment as soon as we have received it. Kind Regards
sithembelo
Ticket ID: 165602
Subject: Bank details
Priority: Medium
Status: Answered
My ticket number is 165602.
Sithembelo promised last week to provide me with a proof of payment....but yet again there was no reponse from her. So even if the payment take 4-7 days to reflect in my bank account from the 6th of August 2020 there was yet not any Payments made to me.
Thu 8/6/2020 3:36 PM
Good Day I hope this mail finds you well. As per our telephonic conversation we have cancelled the insurance and you also confirmed that you no longer have cell c insurance on your bill.
Therefore we have done our part as cell c insurance.
We will provide you with proof of payment as soon as we have received it. Kind Regards
sithembelo
Ticket ID: 165602
Subject: Bank details
Priority: Medium
Status: Answered
Cell C's replyOfficial
12 Aug 2020, 09:09Thank you Nadia, we are on it and will feedback as soon as possible.
^NS
^NS
Cell C's reply12 Aug 2020, 09:09
Official
Thank you Nadia, we are on it and will feedback as soon as possible.
^NS
^NS