EXTREMELY POOR SERVICE FORM cell c

I have been with Cell C for the better part of 10 years, and it has been the always a pleasure working with them. The past month I have received the poorest service in my life from them.

Called Cell C Direct to do an upgrade order, proceed with the upgrade the consultant not telling me that they do not have stock on the S22 Plus instead tells me that the upgrade has been completed and will ship within 3-7 Working days.

After 3 Days I tried calling the delivery dept to try and find out if the package has been dispatched, hold for 20-40min at a time with no answer . Phoned again on the Monday after only to hear that they do not have stock on both the watch and device. Canceled the order, then went with the S22 Ultra because they have stock on that but no stock on the watch again. The consultant tells me that they are expecting stock on the watch within the week and will give a follow up call once the cancellation on S22 Plus went through and they did the upgrade on the S22 Ultra.

This was almost two weeks ago and no phone call.

Once again I called in today to follow up, only to find out that there has been no upgrade done on my account.

Cell C likes to call us "loyal customers" and try to sell their added value products but they cant even do a simple thing as pick up the phone and call a customer back and tell them what is happening.

I wish there was a negative rating on the stars so that I could give them a -5.

I will be canceling my contract with cell c as soon as I can and finding a new service provider.