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Fuzail B
1 reviews | Active since Mar 2012
10 Sept 2021, 11:54
Extremely Poor Service costing the customer money.
I called in July 2021 to cancel one of my contracts which was due for cancellation. I was advised one months notice needs to be give. I accepted. The cancellation date was set for Aug 13, 2021. On 09 September 2021, I called Cell C and confirmed the cancellation. However till now, 10 September 2021, the cancellation is not processed. I called cell c again on 10 September 2021 and they told they will have to escalate it still which will take another 10 days. Who ids liable to pay this mess with Cell C.
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Replies (2)FB
Fuzail B's updateReviewer Update
16 Sept 2021, 10:05Thanks for replying here. However, nothing has been done as yet regarding the issue at all.
FB
Fuzail B's update16 Sept 2021, 10:05
Reviewer Update
Thanks for replying here. However, nothing has been done as yet regarding the issue at all.
FB
Fuzail B's updateReviewer Update
21 Sept 2021, 15:30Yes that call was made as per 16 September 2021 reply. However Cell C calls me daily and to confirm he same situation which is extremely frustrating. Every single day Cell C calls goes with a security check and says we will get back to you. So has it been done or not? Why am I called continuously to confirm it?
FB
Fuzail B's update21 Sept 2021, 15:30
Reviewer Update
Yes that call was made as per 16 September 2021 reply. However Cell C calls me daily and to confirm he same situation which is extremely frustrating. Every single day Cell C calls goes with a security check and says we will get back to you. So has it been done or not? Why am I called continuously to confirm it?