Extremely poor service and no call back as promised

I was retrenched in June 2017 and call into the call center (084 140) and ask if I could pay up my account so that no debit order would go off my bank account. Especially mentioned that I wanted to PAY UP so that I wasn't debited monthly until the contract was up for renewal. Spoke to Kamogelo in the cancellation dept (084 143), got an figure and did payment in July 2017.

Everything was fine I was still receiving my monthly minutes ect until this month. I was debited and when I called in I was told that the amount I paid was only until Dec hence them debiting my account this month. I called them on Fri 26 Jan 2018 and was told that I need to speak to the cancellation dept as they the ones that gave me figure to pay. The call center agent transferred me and I landed up in the wrong dept. I then asked to be transferred to cancellation dept and yet a again was transferred to the incorrect department. I was on the phone for roughly about 15 minutes when I started getting really annoyed and then spoke to another agent telling them my story all over again. She promised that someone from the cancellation department would call me back and that she would try transfer me again. She gave me the direct number 084 143 option 2. Was cut off so tried to phone direct and guess what there is no option 2 and the voice prompt says please wait for your designated agent.

I yet again have to tell my story and answer all the security question to be told that I need to speak to cancellation dept and she transfer me directly. Viola after 8 minutes was cut off again.

I have been trying to resolve this since Fri 26/01 and spoken to about 6 -7 different people and still no luck. They are very quick to jump up and down if your account is in arrears or if you want to spend money with them but NEVER sort out queries or issue with the same passion or speed.

I will be cancelling my contact once is expires due to the call center incompetency.