Extremely poor service and inadequate training

I received a sms from Cell C informing me that I must make arrangements for payment. I immediately called the cell c client service and made the arrangements for payments. The operater assured me that the arrangements were approved and that my network coverage will not be suspended. Giving the network provider the benefit of the doubt, I believed the operator.<br> Within two days after making the arrangement, I received the next sms from Cell C informing me that my service will indeed be suspended within the hour. I again phoned the client service line just to hear that the first operator were \suppose"to not accept the arrangement and that there is NOTHING that can be done. I must just accept that my service will be suspended. Maybe Cell C must invest in more adequately trained personel to improve their overall service to the clients that they need to fuel their business."""