Extremely poor service and ******

I have complained about the poor service I received from cell C about a month ago and even now I have not been assisted.i have been contacted by a manager by the name of Theodora but she still did not solve my queries, she promised to call me back after listening to a sales call 2 weeks ago even now she has not came back to me ,she gave me her email address to communicate with her but she doesn't respond to my emails .im so fustraited right now because they are even collecting more than that was never communicated about I have reversed the debit order and this is damaging my Itc score.can somebody tell me how does one get a good customer service with cell c.?1stly we are being sold products under false sales speeches, secondly you dnt right notes after speaking with your clients,your agents don't know anything about customer service.im so disgusted by your service and at this point I feel like the taking this to the ombudsmen.