Extremely poor service

I have had horrible service delivery from cell c. I took out a new contract through a call center (which I normally never do). I was phoned on 29 November 2018 and spoke to Daniel Nelson. He promised me a contract with 10gigs of data and 600 free minutes for 299 per month and a free modem. I double checked with him a couple of times if the deal is legitimate. He said that everytning is recored and that it is a real deal. As promised the mobile router was delivered early in December and the contract was supposed to start at the beginning of Feb 19. At the end of Feb I got a huge bill and immediately went to the cell c shop. They told me that I only had a data package and said I should quiry this by phoning the call center. I phoned from the shop which was a call of 42 minutes! They promised to help. Only thing is i did not get a reference number. The following week i phoned the contract retrieval department and spoke to Matome Mogale. I got a case number ********** ********** 79. He promised to help me within 48 hours. Also promised to retrieve the voice call for me.

A week later I went to the cellc shop where I logged the first call of 42 minutes with customer service only to discover that they do not have any reference for the call! I logged another call with reference number ********** 582 for which I recieved an sms a couple of days later to ask if I was satisfied with the service??? logged a call.

I then phoned Matome from retrieval department a couple of times and also emailed him with no great success.I followed him up numourous time with out any good news. I eventually got hold of him on 20 March and shared my frustration. He then asked me if I will hold for the legal department. I could not hold for another department. Maybe someone from the most able department would see the hello peter and respond to me in writting. No call centers anymore! Email: **********