Extremely Poor Service

I am an extremely aggrieved, angry and disappointed customer who is on contract with Cell C Fiber. My line went down on the 17th Sept 2018. I call Cell C to report the matter and all was fine as I was issued with a reference number on the same day. I called the following trying to follow up and was requested to provide the Ref no of which I did but was told that the system does not pick it up and a new Ref no was issued on the 18th, I followed up on the 19th, the same problem occurred, the Ref no was not reflecting, again a new Ref was issued on the 19th, called on the 20th no luck still same reason Ref is not recognized on the system, the same repeated itself on the 21st, it felt like a joke and I was very accommodating. I then followed up again on the 24th and again a new Ref was issued, on the 25th and 26th I raised my concerns with the Supervisor at Cell C, I then received an sms from VumaTel with Ref no. I called Vuma confirming the Ref no and they assured me the matter was to be resolved before 10PM on the 26th. But of course it did not happen. Vuma phoned on 27th and scheduled an appointment for their Technician for the 28th, the Technical came but the line was still down, so the Technician advised us that he was there to reinstall and we needed to call Vuma again so that they arrange another Technician who will connect the line. I called Vuma assures me a Technician was scheduled and will pitch up before 10PM, I waited and he never pitched. I called again today trying to follow up and was told they can’t assist as the division dealing with scheduling those technicians is not operating on Saturdays and Sundays. So it was a whole lot of inconsistencies by both entities and the poor service delivered. How do receive new Ref no on consecutive days, what would have happened if I did not follow up. I felt I was taken for a ride, after so much constant follow ups, to date I have not received help.