SS
Sean S
1 reviews | Active since Mar 2020
07 Apr 2021, 16:13
Extremely poor network quality
I am truly disappointed in the service I have received from Cell C with my network query.
I signed up for a new contract last year in June and had brilliant cell service until the migration from the Cell C towers to the Vodacom roaming towers. After my migration on 1 February 2021, I barely have any cell signal, be it Edge, 3G or LTE! My data hardly works and I have to shout when I make or receive a voice call, as people say it sounds like I am stuck down a well. I will not comment on the data network connection that comes and goes, as that is a separate problem on its own.
I have tried to contact the call centre with regard to these problems and was told that "it will come right". I work from home and need to make calls during the day but find it difficult, as the service is extremely poor.
I moved my cell contract from MTN to Cell C last year, as the reviews on the network were great but I am now stuck in a contract that I honestly wish I had never taken. This has got to be the worse network service I have ever experienced.
Can someone please follow up and provide some feedback on this please, as I am extremely annoyed with Cell C's non-existent service !!!! :(
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
07 Apr 2021, 17:52Hi Sean Sellick
Thank you for contacting Cell C.
Our team will be in touch to provide you with assistance.
Regards
^MP
Thank you for contacting Cell C.
Our team will be in touch to provide you with assistance.
Regards
^MP
Best regards,
Cell C's reply07 Apr 2021, 17:52
Official
Hi Sean Sellick
Thank you for contacting Cell C.
Our team will be in touch to provide you with assistance.
Regards
^MP
Thank you for contacting Cell C.
Our team will be in touch to provide you with assistance.
Regards
^MP
Best regards,
SS
Sean S's updateReviewer Update
05 May 2021, 19:10Can someone please assist me in enquiring where I can be find out what it would cost to just pay up my contract with Cell C? The technicians have worked endlessly to try and resolve my problem but I think this is a poor network quality problem.
I would really like to get out of my contract, as this service provider has utterly failed me since their merge with Vodacom. I am sure that Cell C will be very willing for me to pay up my contract in full value, but I am certain I will get no discount for the absolute lack of network delivery.
I would like to thank the technicians that have taken the time and effort to try to fix my problem, but the service is fine for a day or two and then its back to the same old story. Cell C, you were great until the day you signed a deal with Vodacom.
I would really like to get out of my contract, as this service provider has utterly failed me since their merge with Vodacom. I am sure that Cell C will be very willing for me to pay up my contract in full value, but I am certain I will get no discount for the absolute lack of network delivery.
I would like to thank the technicians that have taken the time and effort to try to fix my problem, but the service is fine for a day or two and then its back to the same old story. Cell C, you were great until the day you signed a deal with Vodacom.
SS
Sean S's update05 May 2021, 19:10
Reviewer Update
Can someone please assist me in enquiring where I can be find out what it would cost to just pay up my contract with Cell C? The technicians have worked endlessly to try and resolve my problem but I think this is a poor network quality problem.
I would really like to get out of my contract, as this service provider has utterly failed me since their merge with Vodacom. I am sure that Cell C will be very willing for me to pay up my contract in full value, but I am certain I will get no discount for the absolute lack of network delivery.
I would like to thank the technicians that have taken the time and effort to try to fix my problem, but the service is fine for a day or two and then its back to the same old story. Cell C, you were great until the day you signed a deal with Vodacom.
I would really like to get out of my contract, as this service provider has utterly failed me since their merge with Vodacom. I am sure that Cell C will be very willing for me to pay up my contract in full value, but I am certain I will get no discount for the absolute lack of network delivery.
I would like to thank the technicians that have taken the time and effort to try to fix my problem, but the service is fine for a day or two and then its back to the same old story. Cell C, you were great until the day you signed a deal with Vodacom.
Cell C's replyOfficial
05 May 2021, 19:51Hi Sean
Please accept our sincere apologies for the unpleasant service experienced.
Your settlement amount would be R 4,061.96. This amount does not include your current bill.
^SM
Please accept our sincere apologies for the unpleasant service experienced.
Your settlement amount would be R 4,061.96. This amount does not include your current bill.
^SM
Best regards,
Cell C's reply05 May 2021, 19:51
Official
Hi Sean
Please accept our sincere apologies for the unpleasant service experienced.
Your settlement amount would be R 4,061.96. This amount does not include your current bill.
^SM
Please accept our sincere apologies for the unpleasant service experienced.
Your settlement amount would be R 4,061.96. This amount does not include your current bill.
^SM
Best regards,
SS
Sean S's updateReviewer Update
05 May 2021, 20:03Thank you for your prompt reply.
I would like to request some discount for the poor quality of the service I have received. I have tried all possible avenues and this is now my absolute last resort. I feel some discount on this matter is only reasonable
I would like to request some discount for the poor quality of the service I have received. I have tried all possible avenues and this is now my absolute last resort. I feel some discount on this matter is only reasonable
SS
Sean S's update05 May 2021, 20:03
Reviewer Update
Thank you for your prompt reply.
I would like to request some discount for the poor quality of the service I have received. I have tried all possible avenues and this is now my absolute last resort. I feel some discount on this matter is only reasonable
I would like to request some discount for the poor quality of the service I have received. I have tried all possible avenues and this is now my absolute last resort. I feel some discount on this matter is only reasonable
Cell C's replyOfficial
05 May 2021, 20:43We have sent your request to our team. They will contact you and advise further.
^SM
^SM
Best regards,
Cell C's reply05 May 2021, 20:43
Official
We have sent your request to our team. They will contact you and advise further.
^SM
^SM
Best regards,
SS
Sean S's updateReviewer Update
06 May 2021, 11:06Thank you. I look forward to your response.
SS
Sean S's update06 May 2021, 11:06
Reviewer Update
Thank you. I look forward to your response.
SS
Sean S's updateReviewer Update
11 Aug 2021, 09:32In completion of this review. I have moved to MTN, as I could not take Cell C's poor network coverage. MTN put in extreme amounts of effort to ensure good service.
SS
Sean S's update11 Aug 2021, 09:32
Reviewer Update
In completion of this review. I have moved to MTN, as I could not take Cell C's poor network coverage. MTN put in extreme amounts of effort to ensure good service.