Extremely Poor LTE connection

Item: Cell C
Rating: 1
Author: Dale K

I’m paying every month for a service of LTE that was okay for past year and a half. The last two weeks, I couldn’t even open Google so bad the LTE connection was. If this isn’t addressed ASAP I will not be renewing my contract and change to a different network.

Helpful (0)

Replies (4)

Cell C's replyOfficial

02 Oct 2018, 08:15

Good morning Dale

We apologize for the poor connection you have been experiencing. A team member will contact you and assist.

Regards

Cell C | PN

Best regards,

Cell C's reply02 Oct 2018, 08:15

Official

Good morning Dale

We apologize for the poor connection you have been experiencing. A team member will contact you and assist.

Regards

Cell C | PN

Best regards,

Cell C's replyOfficial

02 Oct 2018, 11:13

Please be advised that Mpho has escalated this matter to our Network team for further assistance and feedback will be provided.

Regards
Cell C | PN

Best regards,

Cell C's reply02 Oct 2018, 11:13

Official

Please be advised that Mpho has escalated this matter to our Network team for further assistance and feedback will be provided.

Regards
Cell C | PN

Best regards,

Dale K's updateReviewer Update

10 Oct 2018, 19:27

It’s been almost a month since I first experienced the issue. Almost 11 days since I first reported this issue and it’s still not resolved. Vodacom and MTN have speeds of 20-40 Mbps in my area. I’m not renewing any of my contracts with Cell C as I will be moving to better service providers.

Dale K's update10 Oct 2018, 19:27

Reviewer Update

Cell C's replyOfficial

11 Oct 2018, 12:09

Good afternoon Dale

A follow- up request has been sent and feedback will be provided.

Regards

Cell C | PN

Best regards,

Cell C's reply11 Oct 2018, 12:09

Official

Good afternoon Dale

A follow- up request has been sent and feedback will be provided.

Regards

Cell C | PN

Best regards,

Extremely Poor LTE connection

About

Community

Businesses

Follow Us