Extremely poor customer service Cell C

Upon calling cellc contact centre to log a dispute regarding my data usage/airtime/whatsappbundle ,I had purchased a whatsapp bundle and my airtime was taken(reason for calling)I wanted an explanation. Called cellc on Thursday 07/08/2017 Spoke with an agent by the name of Mbali which was of no use and didn't want to assist and showed no interest in what I had to say which seems to be the vibe when calling cellc contact centre.I had then asked to speak with her team leader which was another problem ,Mbali put me on hold and then ended the call. I waited for a call back the whole weekend ??? Today I called in again to check if a case was logged which was obviously not ,only to have another pathetic customer service experience case number ********** 097 Agent name : phumlele jwara Team leader : Busisiwe Manje On the call for over 20min for her to log a case of less than 50 words . All I want is for my issue to be resolved so I can changed and leave this joke of a network `CELLC`.