Extremely Poor Customer Service and Unresolved Issues

I am extremely disappointed with the service I've received from Cell C. On October 25, 2024, I contacted Cell C to reverse a mistaken purchase of 3x Billed 50GB 6 Month Once-Off (Case number: ***). Despite my timely request, the issue remains unresolved.

To make matters worse, I followed up with an email on November 25, 2024, and have yet to receive a response or resolution. It's unacceptable that a simple refund request has been ignored for so long.

Cell C's lack of communication and ineffective customer service has left me frustrated and disillusioned. I urge others to think twice before choosing Cell C as their service provider.

*Unresolved Issues:*

- Mistaken purchase reversal (Case number: ***) - Refund not processed - Ignored email and phone calls

*Beware of Cell C's Poor Customer Service!*