Extremely Poor Customer Service

<p>Early April I app**** online for the cell c R99/pm data deal. Only to be given a router which was an out of box failure. I contacted Cell C within 7 days and instead of giving me a new router as stated in the contract, they take it to repairs which I am sure is against the CPA. After waiting over a month for the router to be returned, even though I was supposed to receive a new one, I got fed up and called Cell C on Tuesday( 10 May 2016) to cancel the contract. I was put on hold for several minutes and finally received a query number ( ***). I would be contacted within 3 days and the contract cancelled. But once again, it has been over a week and I am still waiting.</p> <p>Never in my life have I experienced such poor, service. I have been customer at another service provider and have always received stellar service from them, I thought Cell C would also be the same but after this experience I doubt I would ever recommended Cell C to anyone. </p> <p>The service is utterly poor.</p>