Extremely poor communication and service

<p>I upgraded my contract during September 2016. During October I contacted CellC in order to change my contract as I wasn't happy with the contract I had taken as it did not suit my needs. Iwas told by the consultant that My contract could only be migrated on 1 November, a month after upgrading. I then phoned on 1 November. The consultant said that I could migrate to the Pinnacle 250 contract and that my query would be sent to the migration department who would get back within 3 days. Nothing happened so I sent an email to customer service. I was contacted yesterday and was told that I now have to wait another month for the migration. This is beyond pathetic. Why do I always have to resort to this forum when dealing with CellC.</p>