Extremely peeved off customer

<p>Dear Cell C</p> <p> </p> <p>I had two contracts which I have cancelled a few months ago, yet I continued to receive bills for one of those contracts. After calling your call center of my own volition because NOBODY has gotten back to my initial query.</p> <p> </p> <p>So I've called your company after the cancellations just to make sure that my contract has actually been cancelled, because I've had SO many problems with you in the past. Lo and behold, the consultants I've spoken to all tell me I don't have to worry, both contracts are cancelled. Imagine my surprise when I noticed a debit order last month and a bill for this month for one of those "cancelled" contracts.</p> <p> </p> <p>And at this point I am beyond ****sed, because it was for this exact lack of competence that I cancelled my contracts in the first place.</p> <p> </p> <p>I called your center again only to be told that only one of my contracts was cancelled, whereas the other one was suspended on 31 March by a Malcolm in the credit department. </p> <p> </p> <p>So I ask you, at what point did my wanting to cancelling both my contracts get lost in translation?</p> <p>Because I've already been paying since March for a contract I was led to believe has been cancelled.</p> <p> </p> <p>Please fix this. </p> <p> </p> <p>It is a mistake of YOUR making.</p> <p>Not mine.</p>