Extremely horrible service

It is not surprising to see so much negative reviews about Cell C. I have had the most horrible experience with Cell C. 10 days ago, I made a payment to Cell C for fibre connection right before the month ended. The following day, I received an SMS notification that the amount I was supposed to pay was taken from my bank account. So I overpaid Cell C. I called the contact center to request a refund. I was told to send an email to ********** with all details and proof of payment. I sent everything the same day.

On Monday, I decided to call the contact center again because I did not receive any response acknowledging that my email was received. I spoke to a lady who told me she could not see it and said that the previous lady was supposed to give me her personal email address. It took her 5 minutes to find my email. She told me she was sending it to the relevant department so that it could actioned. On Wednesday, I decided to call again because there was no call from Cell C. The lady I spoke to told me there was no attachment (proof of payment). It was so strange because the previous person told me she received everything and she was sending it to the relevant department. I had to send the proof of payment again. On thursday, I spoke to a lady named Thando who did not have any good manner and soft s****s, she told me there was no need for me to shout. I asked her to let me speak to a supervisor. She came back and told me that the supervisor would give me a call back after he finished with a call he had. I waited until late afternoon and he did not call me back. I called once again and the lady I spoke to told me the supervisor was on lunch and promised again to call me back. His name is Donovan. He gave me a call and promised to get it sorted out and that he would call me on Friday morning. On Friday, Donavan never gave me a call and I did not hear from him anymore. But later in the afternoon, a lady gave me call to let me know that the refund request was being actioned and I would get the money refunded within 7 days.

I was very shocked because Cell C wasted so much of time for a whole week. I told her I could not wait for extra 7 days because I was so inconvenienced by Cell C and it affected me in a very negative way. She promised to handle it and that she would call me before the end of the day. She did not call me. At around 7pm, I called once again and I spoke to a gentleman named Simphiwe. He informed me that the reference number that I had ( ********** 468) was for crediting the money into my Cell C account and not into my bank account. I was EXTREMELY shocked!!! I could not believe after sending all the details and proof of payment and they knew it was for a refund into my bank account but things were done incorrectly for a whole week and I kept on calling everyday!! He had to create a new ticket and gave me a new reference number which is ********** 436. He called me on Saturday to let me know that the billing department is closed on Saturday and that he would speak to me on Monday.

This is a very sad and shocking story. I have wasted 10 days to get my money refunded to me. In the meantime, I had to give that money to my child for her school. This is such a HUGE inconvenience and I would like to ask for a quick refund of my money. I have been trying to look for Cell C executives contact details so that they are aware of what is happening at their company. It is very disgusting and I would not recommend Cell C to anyone! The service is extremely poor! The contact center is very useless! If not is done about it, Cell C will end up losing many customers. This is not how serious business is done.

Regards Fabrice ********** 343