extremely helpful and efficient - super friendly

I had to call the CellC customer call centre on a Friday afternoon. I had loaded airtime onto my prepaid card and it was not showing.

I was at the correct agent in a very short time. I was really surprised how easy the menu was and how quickly i was speaking to a real person. From other call centers in the industry I am used to wait 10 minute and even in access of 20 minutes at times.

My Agent was friendly, knowledgalbe and assisted me. There was one question she couldn't answer but found help quickly and correctly. She was well spoken and efficient and sent me instructions for my problems quickly as SMS to my mobile phone.

This is over delivery of the best kind. I felt appreciated and valued as a client. We need more people like the Cell C call centre agents for this country.