Extremely frustrating upgrade experience... please honour your deals or cancel the upgrade

On the 28th of March 2023 around 14:00, I was phoned by Cell C and the agent said that I was eligible to do an upgrade. I specifically said that I am only interested to upgrade if there are deals available that include a Galaxy Watch 5 PRO and maybe Galaxy buds. The agent said that I can get a Galaxy S22+, a Galaxy Watch 5 PRO and Galaxy buds 2 Pro on a Pinnacle 2GB for R941 per month over 36 months. I agreed to that and the upgrade was processed. The following morning (29 March 2023) the agent contacted me via whatsapp apologising and said that the S22+ was discontinued, but that he had an even better deal for me. The S23+, a Galaxy Watch 5 PRO and Galaxy buds 2 Pro for R849 per month on a Pinnacle 2GB. Wow, I was so impressed and excited and thanked him for his great customer service.

The couriers contacted me just a bit later and said the package is on its way. I was duly impressed as I only expected it next week.

I then received the package just after 17:00. Feeling the package it felt like there were only two items in it, so I thought it was a good idea to take a video whilst opening it.

Upon opening, I discovered that it was not an S23+, but a normal S23. Not a Galaxy watch 5 PRO, but a galaxy watch 40mm. No sign of the promised Galaxy Buds 2 Pro.

I then contacted the agent on the same number and told him of the incident. He responded that he will escalate and said "Okay I'll show my superiors this video and confirm what transpired here cause that was not the initial agreement we had"

Later this morning he gave me the following feedback: "So I've just received feedback that what happened is that the person packed the device for you was actually from back office and she did that cause the package deal that was on sale was out of stock and Cellc office had not updated the special deals and removed the package offer. So that is why they provided the watch and phone at the price of R849 cause it was no longer available in that special they are out of stock".

This is not what I had ordered, so not great of them to change the deal.

I then proceeded to contact Cell C on their customer service line. Three times today. Each time get cut off as I get one step closer to cancel the upgrade and ask for them to collect the phone and watch. Customer service puts me through to upgrades department. Upgrades department put me through to returns department. Got cut of there. Repeated process. Got put through to follow ups department. Got cut off there.

Please Cell C, I have been a long time customer... Please either honour the deal you gave me in the first place, or, cancel my upgrade and come collect your watch and phone. If you decide to honour the deal, I will stay a customer. If you decide to not honour the deal, you will also be getting my contract cancellation soon as this is not how one does business ethically.