Extremely frustrating service and empty promises

I am extremely disappointed with your service, I have been a customer with cell c since 2006, my contract was due for an upgrade for the last 3 years but I choose to stay on a month to month contract basis until I received a call from your sales department in December. After a lot of persuading on his part I decided to take him up on the fantastic deal he was offering. I was a bit skeptical so through out the entire upgrade process I continuously asked him to repeat the offer just to be 100% sure. On the 06 December I received my first statement which proved that what I was offered was not being honored. I immediately called the cell c call center and logged a case. When I made this call I was still in my 7 day cancellation period. I was told that a case would be logged and a manager would call me back after 48 hours. When I did not receive a call back I called the call center again, only to be transferred to 10 different agents who were unable to help me because they were not dealing with my case. Once again I was promised that a manager will call me the same day. I waited 3 days before making another call to the call center and once I was promised a call Back from the manager dealing with my case. It’s now 2 months later and no manager has called me back nor has my case been dealt with.

I am now extremely frustrated with all the lies and empty promises.