Extremely Frustrating Experience Trying to Cancel My Cell C Contract

I am extremely disappointed with the service I have received from Cell C while trying to cancel my contract.

At the end of January, I sent a written notice to cancel my contract. I also made my final payment on 28 January 2026, which covered the month of February. I clearly indicated that February would be the final month of the contract.

In early February, a customer service representative, Bongezi, contacted me to verify my information. She was unable to complete the verification telephonically and instructed me to visit a Cell C store to verify my details in person.

On 12 February at 12:20, I went to the Cell C store at Somerset Mall and verified my details with Banele from Customer Services using the staff member’s phone. I received a confirmation message that my request has been received.

Despite following all the required steps, the contract still appears to be active on the system. On 25 February, I even received a call from a Cell C salesperson at Brits Mall offering me a contract upgrade. When I explained that the contract was in the process of being cancelled and that February was my final month, I was told that there was no note on the system indicating that the contract would be terminated.

I have also received notifications that another deduction would take place for March.

This situation has been extremely frustrating. I have verified my details multiple times, spoken to several customer service representatives, and comp**** with every request made by Cell C. Yet no one seems able to capture the cancellation on the system or finalise the process.

I do not wish to receive any further services from Cell C and regard this contract as cancelled. I have done everything required from my side and expect this matter to be resolved without any further delays.