Extremely frustrated customer

On 12/07/2025 I phoned CellC retention centre to cancell my contract and move over to Vodacom, because their package deal on the Honor Pro 400 was/is R200 cheaper than that of Cell C. Luvuyo Stuurman convinced me to stay with Cell C and gave me an online deal, that included a promotional gift that includes earbuds, a powerbank, Honor watch.

He promised me that the phone wil be delivered in 3 days. As it was my birthday on the 17th, I was happy and very exited.

The phone was delivered on the 21st of July, 10days (not 3!) later. No promotional gifts were included in the delivery as promised, only the phone.

I tried to get in touch with Luvuyo, but he ignored my emails and calls.

After complaining about all of this on Hello Peter, Magame Mahakoe from Cell C contacted me. We communicated through email mainly, and on numerous occasions, she communicated that the package deal is R730 per month.

She told me that I have to claim my promotional gift from Honor , and would send me an invoice. The invoice was wrong, and after many failed attempts, she sent me another invoice that also did not work, stating that the invoice was invalid.

By now, I am extremely frustrated...When I asked for confirmation on the monthly price, they went back to R949. I asked to speak to a supervisor, but with no success. At this point, I feel like cancelling everything